Microsoft's flagship CRM for support teams. Comprehensive case management, SLA tracking, knowledge base, and automation tools to deliver exceptional customer experiences.
Boost Your CRMTrack, manage, and resolve customer issues with advanced case routing, escalation, and resolution workflows.
Define, monitor, and enforce service level agreements with automated notifications and escalations.
Build and maintain a comprehensive knowledge base with AI-powered article suggestions and search.
Automate routine tasks, approvals, and workflows to increase agent efficiency and reduce response times.
Complete customer profile with interaction history, preferences, and relationship insights.
Gain insights into customer satisfaction, agent performance, and service trends with AI-powered analytics.
Create custom workflows for case routing, escalation, and resolution to streamline operations.
Connect with customers across email, phone, chat, and social media from one unified platform.
Discover how Dynamics 365 Customer Service can streamline your support operations and improve customer satisfaction.
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