Microsoft Dynamics 365
Voice & Contact Center

Connect your team with Microsoft Teams calling, streamline customer service with Dynamics 365, and reduce costs — all from one trusted partner.

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What We Offer

Direct Routing

Flexible SIP-based calling integrated with Microsoft Teams — ideal for scalable, cost-effective deployments.

Operator Connect

Carrier-grade PSTN calling through Microsoft-approved partners, directly inside Teams.

Dynamics 365 Contact Centre

Omnichannel customer support with chat, voice, email and AI tools — seamlessly managed in Dynamics.

Dynamics 365 Customer Service

Microsoft's flagship CRM for support teams, with case management, SLA tracking, knowledge base, and automation.

Why Virtual First

Microsoft CSP and Teams Voice experts

Seamless licensing, support, and setup

Trusted by IT leaders in the UK

Integration-first: voice, CRM, and contact centre from one source

Compare Your Options

Feature Direct Routing Operator Connect Dynamics Contact Centre Dynamics Customer Service (CRM) Dynamics Contact Centre Premium
Voice in Teams
SIP Trunking
PSTN Included No (BYO) Yes Add-on No
Omnichannel Support
CRM / Case Management Limited
AI Case Routing & SLA Tools Basic
Best For Cost-saving telephony Fully managed Teams voice Helpdesks, support teams CRM-focused service teams Full-service voice + CRM + AI

What Our Clients Say

"We moved to Operator Connect with Virtual First — calls improved overnight."

— IT Manager, Local Government

"Dynamics 365 Contact Centre gave our team everything in one place."

— Customer Success Lead, Tech Firm

Latest Insights

Microsoft Teams

5 Ways Direct Routing Can Cut Your Communications Costs by 40%

Discover how switching to Direct Routing can dramatically reduce your telephony expenses while improving call quality.

December 15, 2024 5 min read
Dynamics 365

Operator Connect vs Direct Routing: Which is Right for Your Business?

A comprehensive comparison of Microsoft's two primary voice solutions to help you make the right choice.

December 10, 2024 8 min read
Contact Centre

Implementing Dynamics 365 Contact Centre: A Step-by-Step Guide

Everything you need to know about deploying a modern contact centre solution that integrates seamlessly.

December 5, 2024 12 min read

Get Started

Whether you're looking to reduce costs on Teams calls or ready to transform your customer service with Dynamics 365, we're here to help.