Omnichannel customer support with chat, voice, email, and AI tools — seamlessly managed in Dynamics. Transform your helpdesk into a modern contact centre.
Start Your Contact CentreHandle customer interactions across chat, voice, email, and social media from a single, unified interface.
Intelligent case routing ensures customers reach the right agent with the right skills every time.
Monitor agent performance, customer satisfaction, and operational metrics with comprehensive dashboards.
Native Microsoft Teams integration for voice calling, collaboration, and agent communication.
Handle voice calls and video chats directly within the contact centre interface with call recording and analytics.
Provide instant support through web chat, SMS, and social messaging platforms with conversation history.
Route customers to agents with specific skills, languages, or product expertise for faster resolution.
Convert emails into cases, track response times, and maintain conversation threads across channels.
"Dynamics 365 Contact Centre reduced our response times by 60% and improved customer satisfaction scores significantly."
— Support Manager, Technology Company"The omnichannel approach means we never lose context when customers switch between chat, email, and phone."
— Customer Service Director, RetailWhether you're upgrading from a basic helpdesk or implementing your first contact centre, we'll help you design the perfect solution.
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