Microsoft Teams
5 Ways Direct Routing Can Cut Your Communications Costs by 40%
Discover how switching to Direct Routing can dramatically reduce your telephony expenses while improving call quality.
Connect your team with Microsoft Teams calling, streamline customer service with Dynamics 365, and reduce costs — all from one trusted partner.
Speak to an ExpertFlexible SIP-based calling integrated with Microsoft Teams — ideal for scalable, cost-effective deployments.
Carrier-grade PSTN calling through Microsoft-approved partners, directly inside Teams.
Omnichannel customer support with chat, voice, email and AI tools — seamlessly managed in Dynamics.
Microsoft's flagship CRM for support teams, with case management, SLA tracking, knowledge base, and automation.
| Feature | Direct Routing | Operator Connect | Dynamics Contact Centre | Dynamics Customer Service (CRM) | Dynamics Contact Centre Premium |
|---|---|---|---|---|---|
| Voice in Teams | ✅ | ✅ | ✅ | ❌ | ✅ |
| SIP Trunking | ✅ | ❌ | ❌ | ❌ | ❌ |
| PSTN Included | No (BYO) | Yes | Add-on | No | ✅ |
| Omnichannel Support | ❌ | ❌ | ✅ | ✅ | ✅ |
| CRM / Case Management | ❌ | ❌ | Limited | ✅ | ✅ |
| AI Case Routing & SLA Tools | ❌ | ❌ | ❌ | Basic | ✅ |
| Best For | Cost-saving telephony | Fully managed Teams voice | Helpdesks, support teams | CRM-focused service teams | Full-service voice + CRM + AI |
"We moved to Operator Connect with Virtual First — calls improved overnight."
— IT Manager, Local Government"Dynamics 365 Contact Centre gave our team everything in one place."
— Customer Success Lead, Tech FirmDiscover how switching to Direct Routing can dramatically reduce your telephony expenses while improving call quality.
A comprehensive comparison of Microsoft's two primary voice solutions to help you make the right choice.
Everything you need to know about deploying a modern contact centre solution that integrates seamlessly.
Whether you're looking to reduce costs on Teams calls or ready to transform your customer service with Dynamics 365, we're here to help.
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